FAQ

Online Accounts

How do I register for an online account?

For quick and easy registration, click on “SIGN IN OR CREATE AN ACCOUNT” at the top right corner of our home page and fill in the required fields. Please note: passwords are case sensitive, must contain at least one Upper and Lower case letter, one special character or number and be at least 8 characters long. Accounts must be confirmed through the email link provided.

How do I edit my account information, including billing/shipping addresses?

Once signed in to your account, simply click on My Account at the top right corner of the page. Manage Your Account will let you view messages from us, view your order status, see your completed order history, edit your contact information, manage your addresses and set your default billing and shipping addresses.

I have forgotten my password, what can I do?

You can reset your password by clicking on the Forgot Your Password link on the SIGN IN OR CREATE ACCOUNT page. An email will be sent with a link to reset your password.

How do I make a tax exempt order?

If you are placing an order for an agency or organization that is tax exempt, simple create an account online, and send an email to info@rescue-essentials.com with your proof of tax exemption. We will mark your account as tax exempt so all future orders will not charge tax (just be sure to sign-in before placing your order).

 

Orders

What are the different ways to purchase products from Rescue Essentials?

What forms of payment do you accept?

We gladly accept AMEX, Visa, MasterCard, PayPal, Affirm pay-over-time (view Affirm's terms and disclosures here), money order, HSA/FSA cards and checks.

Do you offer discounts to Military, Law Enforcement, Fire/EMS?

Yes! Please visit the Exclusive Discounts page or use the discount button at checkout to verify your credentials and receive your 10% discount.

If I have a question or concern with my order can I talk to a live person?

Absolutely! We are available to answer any question you have Mon - Fri from 8 AM - 5 PM EST. Please call 910-408-1823 to speak with our team.

Shipping & Returns

Please Visit our Shipping & Returns page for even more information.

What types of shipping options do you offer?

Domestic: We offer domestic shipping via the U.S. Postal Service, UPS Ground, and freight depending on the order’s total weight and dimensions. If you have concerns about deliveries to your location, please contact us and we will make every effort to work with you to select the shipper that will work best for you.

We utilize UPS for our express services: 3 Day Select, 2nd Day Air & Next Day Air.

International: We can ship to virtually any address in the world! PLEASE NOTE: There are restrictions on some products, which cannot be shipped to international destinations such as: North American Rescue products and SAM Medical Products.

Can you ship to PO Boxes and/or APO's?

Absolutely! We can ship to PO Boxes as well as APO's.

I want to order a lot of products or make a bulk purchase. Do I still pay just $4.99 shipping?

Yes! Since 2007, we have remained focused on our original goal: To offer top quality tactical, combat, and wilderness medical products at extremely affordable prices, delivered in a timely manner with flat rate $4.99 shipping within the continental US. Only a few excluded products require an additional shipping charge such as TrueClot Trainers, Z-Medica Hemorrhage Trainers, & CMC Rescue skeds and litters.

Do you ever offer free shipping?

On many holidays and occasional special promotions, we sometimes offer free shipping.

What is your return policy?

You may return most new, unopened items within 30 days of delivery for a full refund.

We will also pay the return shipping costs if the return is a result of our error: you received an incorrect or defective item, etc.

What is Route+ order insurance?

Add Route+ as an option during checkout for full package protection from damage, loss or theft of your order. The cost of the optional insurance is 1.5% of the pre-tax/pre-shipping order total.
More Information

How can I track my order?

For real time order tracking we recommend downloading the Route App to your phone. More Information on Route. We will also send you email notifications when an order has shipped.

Terms and Warranty

Do you have a credit (Net 30) policy?

We can extend credit to state and local agencies with the proper paperwork completed to open an account. Non-governmental agencies may also apply for an account on a select basis.

Are all the products you carry viewable on your website? I’m looking for something very specific and can't find it.

If you cannot locate a specific item on our website, simply contact our customer service team for details. We are standing by to help in any way we can!

What is your warranty policy?

While we are confident with the items we represent and warrant them free from manufacturing defects in materials and workmanship, we understand that problems do arise. The items must be used for the intended purpose and cared for in accordance with recommended procedures. This warranty is for the original owner with proof of purchase.

Should any product be defective when you receive it, please contact us at (866) 711-4843 for instructions on how to send your products back to us. Our warranty is limited to repair, replacement, or refund of the purchase price.

What is your return policy?

In the event you receive a product different from what was originally ordered or one that appears to have a defect, please notify our Customer Service Department as soon as possible for a solution. Click here for more details regarding the guidelines for product returns.

Website

Is your website secure?

Yes! Your confidence in our ecommerce provider is of the utmost importance to us.

All your personal information is completely secure and your financial data is encrypted with the safest and most extensive validation process available through our ecommerce platform provider. You can be assured by checking the following visual clues on our website:

1) the https:// at the beginning of our domain name, 2) the Padlock Icon in the address bar at the top of your browser.

In addition, we are a Google Trusted Store, which means that we “offer a consistently great shopping experience” as required by Google’s standards and endorsed by our customers.

Can I repost a video from your website?

Many of the videos on our website are directly embedded from the manufacturer’s website or YouTube page. If you are permitted to share a video, you will be able to click on the share arrow in the upper right hand corner in the video frame.

Company

Who are you guys and where can I find more information on Rescue Essentials?

Visit our About Us page to learn more about who we are as a company and what we do!

How do I leave a review for one of your products?

We love to hear from customers and sincerely value your feedback. After you purchase a product from us, you will receive a link which allows you to leave feedback about that product.

We are also a Google Trusted Store, and encourage our customers to leave feedback regarding our overall performance; look for the Google Trusted Stores icon on the lower right of our pages. Click there to leave a review or to read over 900 reviews left by previous customers.

Staying connected

Do you have a way I can stay informed about your sales and promotions?

We would love that! The best way to get notifications of our promotions and events is either by signing up for our newsletter or ‘Liking’ us on Facebook and following us on Instagram

Other questions?

Do you ever send your products out to customers for testing and evaluation (T&E)?

We do make some of our products available for testing & evaluation before purchase such as the Slishman Traction Splint and Rescue Task Force products. You can download the T&E and other forms here, call us at 910-408-1823, or email us at info@rescue-essentials.com to see how we can help your agency or organization find T&E products specific to your needs.

Do you have a printed catalog?

We offer over 1000 products on our webpage and are constantly adding new products. Because of this we do not offer a printed catalog, as it would be out of date as soon as we printed it.

I have a question that is not answered here, who can I speak with?

We are happy to answer any questions you have, Monday - Friday from 8 AM – 5 PM EST. Please call 910-408-1823 to speak with one of us or email us at info@rescue-essentials.com.

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